Etsy’s Charter of Mindful Communication | Lara Hogan
Very cool. Some simple techniques for better, more empathetic communication, couched in clear language. “Assume best intentions”, “Stay genuinely curious”, “Prepare to be surprised” – and a bunch of others. This is great stuff.
Why Leaders Who Listen Achieve Breakthroughs
Listening doesn’t come for free: you can learn how to be a good listener. This is a good place to start.
How to Work with a Bad Listener
Some of this is great, and mirrors the post above. Some of it (trying to create accountability in the conversation to get to the end), less so, for me. Check it out – form your own opinion!
Don’t Yolo Hard Conversations – Rands in Repose
“The moment that a human being hears hard news they stop listening. It’s a normal and healthy fight or flight instinct”
A great, simple primer for going in, and surviving, hard conversations.
The “Other Side” Is Not Dumb. – Sean Blanda – Medium
We (humans) have a strong tendency to form groups of “us” and “them”, and then only listen to facts and opinions that strengthen the differences between the groups. This happens across companies all the time (“those sales people”, “the folks in Seattle”). Are you guilty of this? Probably, at least a bit. Here are some things you can do.